Hi {First Name},
Congratulations on a successful installation day! Now that your system is installed, we know you can’t wait to hit the “Powur” button and start seeing energy flow into your home. But, we can't turn them on just yet. There are a few remaining steps before your system can be fully energized. Don't worry, we're on it!
First, we are scheduling an inspection with your local building department to ensure your system is ready to be powered on. Depending on where you live and the details of your system, your system may require more than one inspection prior to approval.
Next, we'll need permission from your utility company to operate your system. This is often called permission to operate or PTO, which, as you may expect, can take some time. In fact, after inspections, waiting for PTO from your utility typically ranges from two to six weeks.
We'll be working on your project diligently through these final steps to get your panels producing energy from the sun and saving you money!
Inspections & Approvals |
We will schedule your inspection for you—there’s nothing you need to do. The inspection process typically occurs very quickly after installation. However, in some jurisdictions, this process may take up to six weeks. We’ll do everything we can on your behalf to expedite this process with the local authorities—we want you up and running just as much as you do!
Installation Status |
Until your inspection is complete, you may notice some exposed wires or things that seem out of place with your installation. Rest assured that this is intentional and temporary—your installation crew likely left certain parts of the project visible to inspectors.
Permission to Operate |
The final stage for your system, Permission to Operate (PTO), comes from your utility, and just like it sounds, it's the final step that allows you to turn your system on and connect it to the utility grid. Following PTO, you’ll be replacing dirty energy flowing from the grid with clean energy flowing right into your home!
Monitoring Service |
Watch out for an email from your monitoring service regarding access information to monitor the production of your system.
We Want Your Feedback! |
Please let us know how your installation went. We take our relationships with our Powur Certified Installation Partners very seriously and want to ensure you are receiving great service every step of the way. Please take a minute to fill out this brief Satisfaction Survey letting us know how your installation experience went.
Your solar system isn’t just a win for you. It’s a win for your community, a win for future generations, and a win for our mission to accelerate the adoption of clean energy worldwide. Every single customer like you contributes to a significant collective impact as we continue to actively build the solar and clean energy economy. We invite you to take a look at our 2021 Impact Report, to see how your new solar system (and those before you) have and will change this world for the better.
That’s it for now!
We’ll let you know just as soon as we get word that your system has permission to turn on from your utility! We’d love to see some pictures of your completed installation—email them to [email protected] or post on Facebook, Instagram, or Twitter with the hashtag #myPowur, and don’t forget to tag us! Let us know if you have any questions. You’re almost there … just one more step!
Your Powur Team
Your Powur Representative
{seller_fullname}
Telephone #: {seller_ph_number}
Email: {seller_email}
Project Manager
{pm_fullname}
Telephone #: {pm_ph_number}
Email: {pm_email}
Powur Customer Care
chat.powur.com
[email protected]
866-GO-POWUR
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If you have questions or need help, don't hesitate to contact our support team!
2683 Via De La Valle, #G321, Del Mar, California, 92014
