Hi {First Name}, Congratulations on a successful installation day! Now that your system is installed, we know you can’t wait to hit the “Powur” button and start seeing energy flow into your home. But, we can't turn them on just yet. There are a few remaining steps before your system can be fully energized. Don't worry, we're on it! Next, we'll need permission from your utility company to operate your system. This is often called permission to operate or PTO, which, as you may expect, can take some time. In fact, after inspections, waiting for PTO from your utility typically ranges from two to six weeks. ![]() ![]()
We will schedule your inspection for you—there’s nothing you need to do. The inspection process typically occurs very quickly after installation. However, in some jurisdictions, this process may take up to six weeks. We’ll do everything we can on your behalf to expedite this process with the local authorities—we want you up and running just as much as you do! ![]()
Until your inspection is complete, you may notice some exposed wires or things that seem out of place with your installation. Rest assured that this is intentional and temporary—your installation crew likely left certain parts of the project visible to inspectors. ![]()
The final stage for your system, Permission to Operate (PTO), comes from your utility, and just like it sounds, it's the final step that allows you to turn your system on and connect it to the utility grid. Following PTO, you’ll be replacing dirty energy flowing from the grid with clean energy flowing right into your home! ![]()
Watch out for an email from your monitoring service regarding access information to monitor the production of your system. ![]()
Please let us know how your installation went. We take our relationships with our Powur Certified Installation Partners very seriously and want to ensure you are receiving great service every step of the way. Please take a minute to fill out this brief Satisfaction Survey letting us know how your installation experience went. ![]()
Your solar system isn’t just a win for you. It’s a win for your community, a win for future generations, and a win for our mission to accelerate the adoption of clean energy worldwide. Every single customer like you contributes to a significant collective impact as we continue to actively build the solar and clean energy economy. We invite you to take a look at our 2021 Impact Report, to see how your new solar system (and those before you) have and will change this world for the better. ![]() That’s it for now!
Your Powur Team ![]() Your Powur Representative ![]() Project Manager {pm_fullname} Telephone #: {pm_ph_number} ![]() Powur Customer Care 866-GO-POWUR ![]() If you have questions or need help, don't hesitate to contact our support team!
2683 Via De La Valle, #G321, Del Mar, California, 92014
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