Hi {% if customer.first_name %}{{ customer.first_name | capitalize }}, {% else %},{% endif %} Welcome to Powur! Thank you for trusting us with your project and for helping us further our mission to accelerate the adoption of sustainable energy worldwide.
You’re not only saving money on your energy bill but you are also doing something great. You are a part of the bigger picture, and making a positive impact on our planet. And guess what? You aren’t alone in that. Just last year, Powur installed more than 5,700 solar systems in 16 states. Those customers combined will save more than an estimated $118 million and avoid more than 8 million pounds of carbon flowing into our atmosphere over the lifetime of their panels! We are thrilled to count you as one of our newest customers this year.
And as a California homeowner, you signed just in time. You are locking in the most favorable net energy metering (NEM 2.0) buyback policy for the next 20 years. With the new policy change, we are experiencing a surge in demand. As such, you may experience a 2-3 week delay during the design and permitting stages of your project. But don’t worry, this doesn’t impact your interconnection application status.
Your installation is much more than just panels on a roof, it really is life-changing. As you start your journey with us, we encourage you to read through our 2021 Impact Report, so you can get a feel for the work we have accomplished and how you are now a part of this movement. |
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We pride ourselves on providing an incredible customer experience from start to finish and believe communication is key! You will receive project update emails about your installation progress and what to expect next in the coming weeks.
Great choice in choosing Powur Care!
You’re protecting your solar investment for the next 30 years. With Powur Care, you’ll benefit from a zero-deductible, 30-year warranty covering defective equipment, installation workmanship errors, and roof penetration integrity. When your installation is complete, we’ll send your full warranty information, including a personalized certificate and details on how to file a claim. Coverage
We’ve got all the details of your coverage available right here. We’re happy to be your partner for the next 30 years!
If you have any questions or concerns, please reach out to your Powur Team listed below. |
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Before your project commences, we need your help to validate project details. Once you’ve downloaded the app, you will be prompted to verify essential details to ensure your project can move forward without delay. Once these have been verified, you’ll be able to stay connected and receive stage by stage updates on your installation right on your app. |
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Project Verification Call |
Our Customer Care Team may call to confirm any remaining details about your project in order to keep it on track and to help answer any questions you may have. |
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We have several ways to complete your site survey including a Virtual Site Survey via an app or an in-person site survey. If you or your consultant have requested an in-person site survey or if our design team determines one is necessary, you'll hear from our team to get this scheduled. For best results, we recommend that someone is home during an in-person survey. |
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Depending on your chosen financing option, our Customer Care Team may request more documentation from you in order to move your project forward. |
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That’s it for now!
You’ll hear a lot from us in the coming weeks so watch out for our emails and communications as we keep you updated every step of the way. Congratulations again on taking this step for your family and for our world.
Welcome to the Powur family! |
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If you have questions or need help, don't hesitate to contact our support team!
2683 Via De La Valle, #G321, Del Mar, California, 92014
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