Hi {{customer.first_name}},

The following ticket assigned to {% if event.assigned_to == customer.full_name %} you {% else %} {{event.assigned_to}} {% endif %} has been reopened.

Ticket # {{event.ticket_id}}

{{event.ticket_body}}

- {{event.author}}

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Project Details: 

Homeowner: {{event.homeowner_name}}

Project ID: {{event.project_id}}

Project URL: Click Here

Homeowner Address:

{{event.homeowner_street}}

{{event.homeowner_city}}, {{event.homeowner_state}}  {{event.homeowner_zip}}

{{event.homeowner_phone}}

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